Instron’s unrivaled applications expertise and best-in-class service establishes us as the leader in customer satisfaction with the best ownership experience. Instron Connect, available as part of Bluehill® Universal, introduces a powerful communication platform that brings our support engineers even closer to your organization.

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 Faster Remote Technical Support


Secure Screen Sharing

Instron Connect provides users faster and simpler Technical Support by remotely connecting to the testing system’s user interface. With secure screen sharing, operators can observe support engineers’ troubleshooting in real-time.

Submit Service Requests

As Technical Support is integrated with Instron Connect, simply submit service requests through the portal. Accelerate response time with this streamlined process.

Faster Resolution

Know that Instron support is available at your fingertips. By utilizing Instron Connect, you are less likely to repeat calls about the same issue.

Service Call

With cloud-based technology, Instron Support is able to easily locate your equipment records in our system, allowing us to provide our premier service and resolve your issue faster.

 Reduced Risk with Reminders

System Quality Updates

To ensure your testing system is up to date and ready for quality audits, receive reminders for calibration and preventative maintenance.

Maintenance Notifications

Stay organized to calibrate at regular intervals to produce accurate test results. Avoid good products being rejected or potentially bad products being released for use.

Scheduling Verifications

Instron Connect offers convenient access to schedule verifications, not only saving you time but making sure you are always in compliance.


Instron's North American Field and Force Calibration Laboratories are accredited to ISO/IEC 17025 by the National Voluntary Laboratory Accreditation Program (NVLAP). This accreditation also covers our field operations in China, Japan, Korea, Singapore, India, Thailand, and Taiwan.

 Advanced Capability

Advanced Capabilities

Faster global support provides a simpler and quicker way to get in touch with Instron support regardless of your location.

Software Update Notifications

Obtain continuous product updates through automatic software update notifications.

Remote Audio Capability

With remote audio capability*, a support technician can easily guide you through what may be a difficult and confusing procedure.

Upload Files

Effortlessly upload Instron files to clarify support questions.

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Instron Connect Brochure


Instron Connect Whitepaper